Contact Us

Thank you for choosing Cartgovo! If you have questions about our dog products, orders, shipping, returns, or refunds, our customer support team is here to help.

We are committed to providing clear information and a smooth shopping experience for every dog owner. Please feel free to contact us whenever you need assistance.

Business Information

Brand Name: Cartgovo

Legal Business Name: Tianjin Chengming Horse Farm Co., Ltd.

Registered Business Address:

500 meters south of the intersection of Wanhui Road and Huikang Road, Zhongbei Town, Xiqing District, Tianjin, China

Postal Code: 300392

Official Website: https://cartgovo.com

Customer Support

Email: [email protected]

Customer Service Response Time: We aim to respond to inquiries within 1–2 business days, excluding weekends and public holidays.

For the fastest assistance, please include your order number and a clear description of your question when contacting us about an existing order.

Order and Product Assistance

Whether you need help with an order, delivery, or product details, we are happy to assist.

Our team can help with order status, shipping updates, order cancellations, return requests, refunds, and general product inquiries.

Cartgovo offers a selection of dog beds and sofas, dog crates, pet gates, dog pens, and other practical products designed to support your dog's comfort, safety, and everyday needs.

If you have questions about product dimensions, materials, assembly, available options, or suitability for your dog, please contact us before placing your order.

Shipping and Delivery

We aim to provide a straightforward shipping experience with clear delivery information.

Eligible orders totaling $39.99 USD or more qualify for free standard shipping. Orders totaling $0.00 to $39.98 USD are subject to a $6.99 USD standard shipping fee, subject to the conditions displayed at checkout.

For more information about order processing, estimated delivery times, and shipment tracking, please review our Shipping Policy.

If your order is delayed or you need assistance tracking a shipment, please email [email protected] with your order number.

Returns and Refunds

If a product does not meet your expectations, please contact us to discuss your return or refund request.

Eligible return requests may be submitted within 30 calendar days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Please contact us before returning any product so that we can review your request and provide the appropriate return instructions.

For refund questions, please include your order number and any relevant details to help us assist you efficiently.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible.

Include your order number, a brief description of the issue, and clear photographs of the affected product and packaging where available.

Our team will review your request and work with you to determine an appropriate resolution in accordance with our store policies and applicable law.

Our Commitment

At Cartgovo, we believe that shopping for your dog should be simple, convenient, and reassuring.

We strive to provide helpful product information, transparent store policies, and responsive customer support throughout your shopping journey.

Your questions and feedback help us improve our products and services. We appreciate your trust in Cartgovo and look forward to assisting you.

Contact Details

Brand Name: Cartgovo

Customer Support Email: [email protected]

Legal Business Name: Tianjin Chengming Horse Farm Co., Ltd.

Business Address: 500 meters south of the intersection of Wanhui Road and Huikang Road, Zhongbei Town, Xiqing District, Tianjin, China