Shipping Policy
Last Updated: October 27, 2026
Thank you for shopping at Cartgovo!
At Cartgovo, we are committed to providing a smooth and reliable shopping experience for dog owners and pet lovers. Our collection includes dog beds and sofas, dog crates, pet gates, dog pens, and other practical products designed to support your dog's comfort, safety, and everyday needs.
This Shipping Policy explains how we process, ship, and deliver orders placed through https://cartgovo.com.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Order processing may include payment verification, product preparation, packaging, quality checks where applicable, and arrangements with shipping carriers.
Please note that order processing time is separate from shipping transit time.
During peak shopping periods, public holidays, or periods of unusually high order volume, processing may take longer than expected.
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent when tracking is available.
2. Shipping Destinations
Cartgovo ships to eligible international destinations supported by our store's checkout system.
Available shipping destinations may vary depending on the delivery address, product, carrier availability, and applicable shipping restrictions.
Please enter your complete delivery address during checkout to confirm whether shipping is available for your location.
If your destination is not supported by our shipping services, you may be unable to complete your order using that address.
3. Shipping Rates
Cartgovo offers standard shipping based on the merchandise subtotal of your order, subject to the shipping options available at checkout.
Standard Shipping: $6.99 USD for orders totaling $0.00 to $39.98 USD.
Free Standard Shipping: Available for eligible orders totaling $39.99 USD or more.
The applicable shipping fee will be displayed during checkout before you complete your purchase.
Shipping eligibility is determined by the order amount and applicable conditions configured in our checkout system. If a promotion or discount affects your order total, the shipping rate shown at checkout will determine the final shipping charge.
Any applicable taxes or additional charges will be displayed at checkout where required and supported.
4. Estimated Delivery Time
Orders are generally delivered within 7–15 business days after shipment.
This estimated delivery period does not include the 1–3 business days required for order processing.
The total estimated time from payment confirmation to delivery is generally 8–18 business days.
Delivery estimates are provided for reference only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Remote locations, international transportation delays, and local delivery restrictions may also extend the delivery period.
We appreciate your patience if your order takes longer than expected to arrive.
5. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.
Please allow additional time for the shipping carrier to register and update tracking details after dispatch.
Tracking information may not show movement immediately, particularly during international transportation, carrier processing, or customs clearance.
If you have questions about your shipment or cannot locate your tracking information, please contact us at [email protected] and include your order number.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify your full name, street address, apartment or unit number where applicable, city, state or province, postal code, and contact information before completing checkout.
If you notice an error in your shipping address, please contact us at [email protected] as soon as possible.
We will make reasonable efforts to correct address information before your order is dispatched. However, address changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the shipping carrier.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional delivery arrangements or charges may apply, subject to the circumstances and applicable law.
7. Customs Duties, Import Taxes, and Other Charges
International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country's authorities.
Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product prices or shipping fees paid to Cartgovo.
Customers are responsible for any applicable import duties, taxes, or charges that are not collected or prepaid at checkout.
Customs inspections or clearance procedures may also affect delivery times. Cartgovo cannot guarantee that customs clearance will be completed within a specific period.
8. Delayed, Lost, or Damaged Shipments
If your order is significantly delayed, appears to be lost in transit, or arrives with visible shipping damage, please contact us at [email protected].
Please include your order number and a description of the issue. For damaged packages or products, photographs of the outer packaging, shipping label, and affected items may help us investigate the matter more efficiently.
Where necessary, we may contact the shipping carrier or relevant fulfillment provider to investigate the shipment.
For confirmed lost shipments, damaged products, or delivery failures, we will review the circumstances and work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.
Nothing in this Shipping Policy limits any rights or remedies available to customers under applicable law.
9. Undeliverable Packages and Delivery Exceptions
A package may be returned to the sender or become undeliverable because of an incorrect address, an unsuccessful delivery attempt, refusal of delivery, customs restrictions, or other delivery-related circumstances.
If your package is returned or cannot be delivered, please contact [email protected] so that we can review the available options.
Any additional shipping charges, reshipment arrangements, or refund decisions will be assessed based on the circumstances, the reason for the failed delivery, and applicable law.
If a delivery issue results from an error attributable to Cartgovo or our fulfillment arrangements, we will work with you toward an appropriate resolution.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact [email protected] as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request before the order enters fulfillment or is dispatched.
Once an order has been processed, packed, or shipped, we may be unable to change or cancel it.
If your order has already been dispatched, please refer to our Return and Refund Policy for information about eligible returns and refunds.
All order cancellation requests are subject to the status of the order and applicable consumer protection laws.
11. Returns and Refunds
If you need to return a product or request a refund, please review our Return and Refund Policy for eligibility requirements, return procedures, and refund processing information.
Please contact [email protected] before sending a product back so that we can provide the appropriate return instructions.
Return shipping costs and refund eligibility will be handled in accordance with our Return and Refund Policy and applicable law.
12. Contact Us
If you have any questions about order processing, shipping fees, delivery estimates, tracking information, or delivery issues, please contact our customer service team.
Brand Name: Cartgovo
Legal Business Name: Tianjin Chengming Horse Farm Co., Ltd.
Email: [email protected]
Business Address: 500 meters south of the intersection of Wanhui Road and Huikang Road, Zhongbei Town, Xiqing District, Tianjin, China
Postal Code: 300392
Website: https://cartgovo.com
We will make reasonable efforts to respond to shipping-related inquiries and assist you with your order.