Privacy Policy

Last Updated: October 27, 2026

At Cartgovo, we value your privacy and are committed to protecting your personal information. We offer thoughtfully selected dog and pet products, including dog beds and sofas, dog crates, pet gates, dog pens, and other products designed to support your dog's comfort, safety, and everyday needs.

This Privacy Policy explains how Cartgovo collects, uses, stores, and shares your personal information when you visit cartgovo.com, browse our products, make a purchase, communicate with our customer service team, or otherwise interact with our website.

Our store is operated by Tianjin Chengming Horse Farm Co., Ltd. Throughout this Privacy Policy, the terms "Cartgovo," "we," "us," and "our" refer to Cartgovo and its operating company.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific processing activities, we will obtain that consent before carrying out those activities.

1. Information We Collect

We collect personal information that is necessary to operate our online store, process orders, provide customer service, improve our website, and support our business activities.

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, complete a form, or contact us, we may collect your name, email address, telephone number, billing address, shipping address, order details, and other information you voluntarily provide.

If you contact us about a purchase, delivery, return, refund, or product question, we may collect the contents of your communications and any additional information you provide to help us resolve your request.

Order and Transaction Information

When you make a purchase, we may collect information about the products you order, quantities, prices, order numbers, payment status, delivery details, shipping updates, purchase history, and return or refund records.

Payment transactions are generally processed by third-party payment providers. We do not generally receive or store complete payment card numbers or card security codes. Payment providers process payment information according to their own privacy policies and security practices.

Technical and Website Usage Information

When you visit Cartgovo, certain information may be collected automatically through cookies, server logs, analytics tools, pixels, scripts, and similar technologies.

This information may include your IP address, browser type, device type, operating system, approximate location derived from your IP address, language preferences, referring website, pages viewed, products viewed, search activity, shopping cart activity, checkout interactions, purchase events, and the date and time of your visit.

Information from Third Parties

We may receive information from service providers and business partners that help us operate our store, process payments, deliver orders, prevent fraud, measure website performance, provide customer support, or conduct advertising and marketing activities.

The information received depends on the services used, the permissions and preferences you have selected, and applicable privacy laws.

2. How We Use Your Information

We use personal information for legitimate business purposes and as otherwise permitted or required by applicable law.

We may use your information to process and confirm orders, collect payments, arrange shipping, provide tracking information, manage returns and refunds, respond to customer inquiries, and provide after-sales support.

We may also use information to operate and maintain our website, remember shopping preferences, improve product listings and website functionality, analyze shopping trends, prevent fraudulent transactions, protect account security, and troubleshoot technical problems.

Where permitted by law, we may use your information to send promotional emails, announce new products, provide special offers, measure advertising performance, evaluate marketing campaigns, and improve the relevance of advertisements.

We may process information when necessary to comply with legal obligations, enforce our terms and policies, resolve disputes, protect our rights, and respond to lawful requests from public authorities.

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted by applicable law or supported by any additional consent required by law.

3. Cookies and Similar Tracking Technologies

Cartgovo uses cookies and similar technologies to support essential website functions, maintain shopping cart contents, facilitate checkout, remember preferences, improve website security, and understand how visitors interact with our store.

Depending on the services enabled on our website, these technologies may include first-party cookies, third-party cookies, tracking pixels, scripts, tags, and application programming interfaces.

Essential technologies may be necessary for the website to function properly. Analytics and advertising technologies may collect information about product views, shopping activity, checkout events, purchases, browser characteristics, device identifiers, and interactions with advertisements.

Where required by applicable law, we will obtain your consent before activating non-essential cookies or advertising technologies. You may manage available privacy preferences through our website's cookie or privacy controls, where provided, or through your browser settings.

Disabling certain cookies may affect website functionality, including shopping cart features, checkout processes, or saved preferences.

Deleting cookies or using a different browser or device may require you to update your preferences again.

4. Sharing Your Information with Third Parties

We may share personal information with third parties when necessary to operate our store, provide requested services, support our business activities, or comply with applicable law.

These third parties may include Shopify and other e-commerce service providers, payment processors, shipping carriers, order fulfillment providers, fraud prevention services, website hosting providers, analytics providers, customer communication platforms, and advertising and marketing partners.

We may share order and delivery information with shipping and fulfillment providers so they can deliver your purchases. We may share transaction information with payment processors so they can authorize and process payments. We may share relevant website activity and advertising event information with analytics and advertising providers where enabled and legally permitted.

We may also disclose information to professional advisers, auditors, insurers, government authorities, or law enforcement agencies when required by law or reasonably necessary to protect our legal rights, prevent fraud, investigate suspected misconduct, or resolve disputes.

In the event of a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of the transaction, subject to applicable legal requirements.

We do not authorize our service providers to use personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by law or separately disclosed.

5. AppLovin and Axon Advertising Disclosure

Where enabled on our website, Cartgovo may use AppLovin Corporation and its Axon advertising technology, including applicable pixels, scripts, APIs, or similar integrations, to support advertising measurement, conversion tracking, campaign optimization, analytics, and interest-based advertising.

AppLovin is a third-party advertising technology provider that may independently collect and process certain information through its advertising services. Depending on the integration, applicable permissions, and your privacy choices, information processed by AppLovin may include your IP address, browser and device information, advertising identifiers or other identifiers, website browsing activity, product views, search activity, shopping cart interactions, checkout events, purchase history, and interactions with advertising partners.

Where provided to AppLovin through our store or an authorized service provider, the information may also include user identifiers, email addresses, telephone numbers, country codes, and five-digit ZIP codes or postal codes.

AppLovin may use this information to deliver and personalize advertisements, measure advertising effectiveness, attribute conversions, analyze shopping activity, improve advertising performance, develop and maintain its services, promote security and prevent fraud, and comply with legal obligations.

Depending on the applicable integration and your choices, AppLovin may combine information collected through our website with information obtained from other sources or interactions with advertising partners. AppLovin may process information as an independent controller under its own privacy policy.

For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy/.

Your AppLovin Privacy Choices

You may be able to limit interest-based advertising through the advertising preferences available on an AppLovin-served advertisement, including the information or ad-preferences link displayed on the advertisement, or through applicable advertising and tracking settings on your device.

If you shop on websites or online stores that use AppLovin's advertising services, you may request access to or deletion of information associated with your email address or telephone number through AppLovin's Privacy Rights Request Portal:

https://applovin.com/en/privacy-data-request

AppLovin also provides a Privacy Management Application through which eligible users may access or request deletion of information associated with their advertising identifiers.

AppLovin states that information collected through its advertising services is generally retained for limited periods, typically up to two years, subject to applicable exceptions, legal obligations, dispute resolution, and enforcement requirements.

Limiting interest-based advertising does not necessarily mean that you will stop seeing advertisements. You may continue to receive advertisements that are less personalized.

Where required by applicable law, we will obtain appropriate consent before enabling non-essential AppLovin advertising technologies and will respect applicable opt-out and privacy choices.

6. Advertising, Analytics, and Marketing Communications

We may use analytics and advertising services to understand how visitors discover Cartgovo, which products attract interest, how customers interact with our website, and how effectively our marketing campaigns perform.

Where enabled and legally permitted, these services may process information about product views, shopping cart activity, checkout events, purchases, and other website interactions to measure conversions, improve campaign performance, and provide more relevant advertising.

We may send promotional communications if you have subscribed to receive them or where otherwise permitted by law. You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us at [email protected].

Even if you opt out of promotional emails, we may still send transactional or service-related messages, such as order confirmations, shipping notifications, refund updates, and responses to customer service inquiries.

Where required by law, we will respect your consent choices and applicable opt-out requests for analytics, targeted advertising, and related processing activities.

7. Sale, Sharing, and Targeted Advertising Opt-Out Rights

Cartgovo does not sell personal information for monetary compensation.

However, certain disclosures of personal information to advertising or analytics partners may be considered a "sale," "sharing," or processing for "targeted advertising" under applicable privacy laws, even when no money is exchanged directly for the information.

Depending on your location and applicable law, you may have the right to opt out of these activities.

You may submit a privacy or advertising opt-out request by contacting [email protected]. You may also use any applicable privacy preference controls provided on our website.

Where required by law, we will recognize valid opt-out preference signals, including Global Privacy Control signals, for the applicable processing activities.

We will not unlawfully discriminate against you for exercising your privacy rights.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding the personal information we maintain about you.

These rights may include the right to request access to your personal information, obtain a copy of certain information, correct inaccurate information, request deletion, receive eligible information in a portable format, withdraw consent, restrict or object to certain processing, and opt out of targeted advertising or certain disclosures of personal information.

Residents of certain U.S. states may also have the right to appeal a decision regarding a privacy request or use an authorized agent to submit a request on their behalf, subject to applicable legal requirements.

Residents of the European Economic Area, the United Kingdom, and other jurisdictions with applicable data protection laws may have additional rights, including the right to lodge a complaint with a competent data protection authority.

To exercise your rights, please email [email protected] with the subject line "Privacy Rights Request." Please describe your request and provide sufficient information for us to identify the relevant records.

We may request reasonable information to verify your identity and authority before processing a request. We will respond within the time limits required by applicable law.

Some requests may be subject to legal exceptions. For example, we may need to retain certain information to complete a transaction, comply with recordkeeping obligations, prevent fraud, establish or defend legal claims, or resolve disputes.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, managing returns and refunds, maintaining business records, preventing fraud, and complying with legal obligations.

The retention period depends on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information is necessary to resolve a dispute or enforce an agreement.

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.

Third-party service providers, including advertising partners, may apply their own retention periods as described in their respective privacy policies.

10. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

We also rely on third-party service providers that maintain their own security controls for the services they provide, including payment processing and e-commerce infrastructure.

Although we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

You are encouraged to use secure devices, protect your account credentials where applicable, and contact us promptly if you believe that your information has been used without authorization.

11. International Data Transfers

Cartgovo is operated by a company based in China and may use service providers and business partners located in other countries.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside. The privacy and data protection laws of those countries may differ from those of your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards for international transfers, such as recognized contractual protections or other legally permitted transfer mechanisms.

12. Children's Privacy

Cartgovo is an online store intended for individuals who are legally able to make purchases. Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

We will not knowingly enable AppLovin advertising integrations to collect personal information from children where prohibited by applicable law or AppLovin's applicable policies.

If you believe that a child has provided personal information to us, please contact [email protected]. We will review the request and take appropriate action in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping tracking pages, social media platforms, or other external services.

These third parties operate independently and may collect, use, or disclose personal information according to their own privacy policies and practices.

Cartgovo does not control the privacy practices of third-party websites or services that we do not operate. We encourage you to review their privacy policies before providing personal information or using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, advertising technologies, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes that require it.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, AppLovin-related disclosures, or your privacy rights, please contact us using the information below.

Brand Name: Cartgovo

Legal Business Name: Tianjin Chengming Horse Farm Co., Ltd.

Email: [email protected]

Business Address: 500 meters south of the intersection of Wanhui Road and Huikang Road, Zhongbei Town, Xiqing District, Tianjin, China

Postal Code: 300392

Website: https://cartgovo.com

We will review privacy-related inquiries and respond in accordance with applicable legal requirements.