Terms of Service

Last Updated: October 27, 2026

1. Introduction

Welcome to Cartgovo!

These Terms of Service govern your access to and use of the Cartgovo website at https://cartgovo.com, including all products, features, content, and services available through our online store.

Cartgovo is an online pet supplies store offering products designed for dogs and their owners, including dog beds and sofas, dog crates, pet gates, dog pens, and other practical pet accessories intended to support everyday comfort, convenience, and safety.

Our store is operated by Tianjin Chengming Horse Farm Co., Ltd. Throughout these Terms of Service, the terms "Cartgovo," "we," "us," and "our" refer to Cartgovo and its operating company.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms of Service, please discontinue using our website.

2. Eligibility and Website Use

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use our website only with the involvement and authorization of a parent or legal guardian where required by law.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not use our website to engage in fraudulent activities, violate applicable laws, infringe the rights of others, interfere with website operations, or attempt to gain unauthorized access to our systems or services.

We reserve the right to restrict access to our website or refuse service where reasonably necessary to protect our business, customers, website security, or legal rights, subject to applicable law.

3. Products and Product Information

Cartgovo makes reasonable efforts to display product descriptions, images, specifications, dimensions, colors, materials, and other product information as accurately as possible.

However, the appearance of a product may vary slightly depending on your device, screen settings, lighting conditions, or other technical factors.

Product images are provided to help customers understand the general appearance and features of the products. Unless expressly stated otherwise, images showing decorative items, accessories, or staged environments should not be interpreted as confirming that every depicted item is included in the purchase.

Customers are responsible for reviewing product descriptions, measurements, compatibility information, assembly requirements, and other relevant details before placing an order.

We do not guarantee that every product will meet every individual preference or suit every dog, home environment, or intended use.

Nothing in this section limits your statutory rights concerning products that are defective, inaccurately described, or otherwise fail to conform to applicable legal requirements.

4. Product Availability

All products offered through Cartgovo are subject to availability.

We may add new products, modify existing product listings, discontinue products, or update product specifications from time to time.

We reserve the right to limit the quantities of products available for purchase where reasonably necessary, subject to applicable law.

If a product becomes unavailable after an order has been placed and payment has been received, we will contact you where reasonably practicable and arrange an appropriate resolution, which may include a refund or another mutually acceptable option.

5. Prices, Currency, and Taxes

Product prices are displayed on our website in the currency indicated by the store or checkout system.

Prices, promotions, discounts, and shipping charges may change from time to time. Any change will not affect an order that has already been accepted, except where permitted by law or necessary to correct a genuine error in the transaction.

The applicable product prices and shipping charges will be displayed during checkout before you complete your purchase.

Unless otherwise stated, standard shipping costs are calculated according to the shipping conditions shown at checkout. Eligible orders totaling $39.99 USD or more qualify for free standard shipping, while orders totaling $0.00 to $39.98 USD are subject to a $6.99 USD standard shipping charge, subject to the applicable checkout conditions.

Taxes, import duties, and other applicable charges will be displayed or collected where required and supported by the checkout system.

For international orders, additional customs duties, import taxes, or handling charges may apply depending on the destination country and its regulations. Unless otherwise stated at checkout or required by applicable law, such charges are the customer's responsibility.

We reserve the right to correct pricing, product information, or promotional errors. If an error affects your order, we will take reasonable steps to notify you and provide an appropriate resolution in accordance with applicable law.

6. Orders and Order Acceptance

When you place an order through Cartgovo, you submit an offer to purchase the selected products under the terms presented at checkout.

After receiving your order, we may send an order confirmation email acknowledging that your order has been received. An order acknowledgment does not necessarily mean that the order has been finally accepted.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inaccurate pricing, product unavailability, shipping restrictions, or material errors in the order information.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and the circumstances of the transaction.

You are responsible for ensuring that the information provided during checkout is accurate and complete, including your name, email address, shipping address, and payment information.

Please contact [email protected] as soon as possible if you discover an error in your order details.

7. Payment

You agree to provide valid and accurate payment information when placing an order.

By submitting payment details, you authorize the applicable payment provider to process the transaction for the amount displayed at checkout, including applicable shipping charges and taxes.

Payments are processed through the payment methods and payment service providers made available during checkout.

We do not generally store complete payment card numbers or card security codes on our own systems. Payment information may be collected and processed by third-party payment providers in accordance with their respective terms and privacy policies.

An order may be delayed, declined, or canceled if payment cannot be authorized, suspected fraudulent activity is detected, or additional verification is reasonably required.

8. Shipping and Delivery

Cartgovo processes and ships orders in accordance with the conditions described in our Shipping Policy.

Order processing times and estimated delivery periods are provided for reference and may vary depending on product availability, destination, carrier operations, customs procedures, public holidays, and other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address at checkout.

If you need to update your shipping address or request an order cancellation, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered fulfillment or has been dispatched.

Any shipping delays, delivery exceptions, lost packages, or other shipping issues will be handled in accordance with our Shipping Policy and applicable law.

Nothing in these Terms of Service excludes any delivery-related rights or remedies available to you under applicable consumer protection laws.

9. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellation requests are governed by our Return and Refund Policy.

Eligible standard returns may be requested within 30 calendar days of delivery, subject to the conditions and exceptions described in that policy.

Customers must contact [email protected] before returning a product to obtain the appropriate return instructions.

Products that are defective, damaged, incorrect, or otherwise non-conforming will be handled in accordance with our published policies and applicable law.

Refund processing times may vary depending on the payment provider, financial institution, and circumstances of the transaction.

Nothing in these Terms of Service limits any mandatory consumer rights or statutory remedies that apply to your purchase.

10. Pet Product Safety and Proper Use

Cartgovo offers products intended to support dogs and their owners in everyday situations. Customers are responsible for selecting products appropriate for their dog's size, behavior, needs, and environment.

Before using a product, please read its instructions, specifications, assembly requirements, warnings, and any other safety information provided with the product.

Dog crates, pet gates, dog pens, beds, and related accessories should be assembled, installed, positioned, and used according to the applicable instructions.

Customers should inspect products regularly for damage, loose components, wear, or other conditions that may affect safe use. Discontinue use of any product that appears damaged or unsafe.

Pets should be supervised as appropriate for the product, the dog's behavior, and the surrounding environment. No pet product should be assumed to eliminate every risk of injury, escape, or property damage.

Product suitability and safety depend on factors that may vary between individual dogs and households.

Nothing in this section excludes or limits liability for defective products, legally required product safety obligations, or other liabilities that cannot lawfully be excluded.

11. Intellectual Property

All content made available through Cartgovo, including website text, product descriptions, photographs, graphics, logos, designs, page layouts, and other materials, is owned by Cartgovo, its licensors, or the relevant rights holders, unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from our website content without prior written permission from the relevant rights holder, except where permitted by applicable law.

Nothing in these Terms of Service grants you ownership of Cartgovo's trademarks, logos, website content, or other intellectual property.

12. User Conduct and Prohibited Activities

You agree not to use our website in any manner that could damage, disable, overload, or impair its functionality or interfere with another person's use of the website.

You must not attempt to gain unauthorized access to our systems, payment processes, accounts, databases, or other protected resources.

You must not use automated tools to scrape, copy, or collect website content or customer information in violation of applicable law or our legitimate access restrictions.

You must not submit false order information, engage in payment fraud, impersonate another person, distribute malicious software, or use our website for unlawful purposes.

We may investigate suspected violations and take reasonable action to protect our customers, business operations, website security, and legal rights, subject to applicable law.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services to support payment processing, shipping, analytics, customer communication, advertising, or other business functions.

These third parties operate independently and may be governed by their own terms of service and privacy policies.

Cartgovo does not control the content, availability, security, or privacy practices of third-party websites that we do not operate.

Your use of third-party services may be subject to separate terms and conditions provided by those third parties.

We encourage you to review the applicable terms and privacy policies before using external services or providing information directly to third parties.

14. Privacy and Personal Information

Your use of Cartgovo is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

We may process personal information as necessary to manage orders, process payments, arrange deliveries, respond to inquiries, prevent fraud, maintain website functionality, and perform other activities described in our Privacy Policy.

Where enabled and legally permitted, we may also use third-party analytics and advertising technologies to measure website performance and improve marketing activities.

Please review our Privacy Policy for additional information about cookies, advertising partners, applicable privacy rights, and available opt-out mechanisms.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy. Any consent required by applicable law will be obtained separately where necessary.

15. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other details.

We reserve the right to correct such errors and update website information where reasonably necessary.

If an error materially affects an order that you have placed, we will take reasonable steps to notify you and determine an appropriate resolution in accordance with applicable law.

We will not use this section to avoid honoring obligations that have already become legally binding or to limit any rights that customers have under applicable law.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an available basis, subject to maintenance, technical interruptions, and other operational limitations.

We do not guarantee that access to the website will always be uninterrupted, error-free, or free from every potential security issue.

Product warranties, whether express or implied, will be governed by the product documentation, applicable agreements, and relevant law.

Nothing in these Terms of Service excludes any warranty, guarantee, consumer protection, or statutory right that cannot lawfully be excluded or limited.

17. Limitation of Liability

To the extent permitted by applicable law, Cartgovo will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such exclusions are legally enforceable.

Nothing in these Terms of Service excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where liability cannot lawfully be limited, death or personal injury caused by negligence where exclusion is prohibited, defective products where liability cannot lawfully be excluded, or any other liability that cannot be excluded or limited under applicable law.

Where liability may lawfully be limited, the extent of any limitation will be determined in accordance with applicable law and the circumstances of the claim.

Nothing in this section affects your statutory rights as a consumer.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs arising directly from your unlawful use of our website, your material violation of these Terms of Service, or your infringement of the rights of another person.

This provision does not require you to indemnify Cartgovo for losses caused by our own unlawful conduct, breach of legal obligations, or other circumstances for which such indemnification would not be enforceable under applicable law.

19. Suspension and Termination

We may suspend or restrict access to certain website functions where reasonably necessary to address suspected fraud, security risks, unlawful activity, material violations of these Terms of Service, or operational issues.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue before taking action.

Termination or restriction of website access does not eliminate any payment obligations, consumer rights, refund rights, or other legal rights and obligations that arose before termination.

Any provision that by its nature should continue after termination will remain effective to the extent permitted by applicable law.

20. Governing Law and Disputes

These Terms of Service are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, to the extent that such governing law is legally applicable.

Any dispute arising out of or relating to these Terms of Service will be addressed in accordance with applicable law and any valid dispute resolution agreement between the parties.

Nothing in this section deprives consumers of mandatory protections or rights to bring proceedings before a competent court or authority where such rights are provided by applicable law.

21. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be severed without affecting the validity and enforceability of the remaining provisions.

22. Waiver

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

Any waiver must be consistent with applicable law and, where required, expressly confirmed in writing by an authorized representative of Cartgovo.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other applicable policies expressly incorporated into these Terms, form the agreement governing your use of our website and your purchases from Cartgovo.

If a conflict arises between these Terms of Service and a mandatory legal requirement, the mandatory legal requirement will prevail.

If a specific transaction is governed by additional written terms, those terms will apply to the extent expressly agreed and legally enforceable.

24. Changes to These Terms of Service

We may update these Terms of Service from time to time to reflect changes in our business operations, products, website functionality, service providers, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Unless otherwise required by law, revised Terms of Service will take effect when published on our website.

Where applicable law requires advance notice or consent for material changes, we will provide the required notice or obtain the necessary consent.

Your continued use of the website after updated Terms of Service become effective constitutes acceptance of the revised terms only to the extent permitted by applicable law.

We encourage you to review this page periodically.

25. Contact Information

If you have questions about these Terms of Service, our products, an order, or any of our store policies, please contact us using the information below.

Brand Name: Cartgovo

Legal Business Name: Tianjin Chengming Horse Farm Co., Ltd.

Email: [email protected]

Business Address: 500 meters south of the intersection of Wanhui Road and Huikang Road, Zhongbei Town, Xiqing District, Tianjin, China

Postal Code: 300392

Website: https://cartgovo.com

We will make reasonable efforts to respond to your inquiries and assist you in accordance with our policies and applicable law.